Phoning the Call Center
Everyday Dialogues
Low Int – High Int
Teens & Adults
Grades 9–12
In this lesson, a customer talks to a customer service representative at a call center. Students learn useful vocabulary and expressions for contacting telephone help desks.
Focus
life skills
speaking
listening
real-world task
conversation
community
services
describing problems
telephone
will
interactive
Vocabulary
cancel
residence
cell
Internet provider
promotions
penalty
contract
promotion
access code